Everything before you sail

Check in and boarding

Report to the terminal at least one hour before departure.

No refund is given for late check in or delayed boarding.

Documents you must carry

Passengers must present their ticket together with a passport, identity card or other valid travel document.

●What specifically proves Tanzanian residency for the shilling fare is not published. If you are booking as a resident, please confirm with customer service which document will be accepted at the gate.

Children and young travellers

Adult fares apply from age 12.

Under 18s may not travel without a parent or guardian.

●CONFLICT (R3). "Children under 5 years of age are not eligible for ticket bookings" is ambiguous: it reads either as travel free or as may not travel.

Baggage

25 kg per person.

Luggage that has not been paid for is not covered for loss or damage.

●Excess baggage charges are not currently published.

Payment

A booking is not confirmed until payment has been completed.

Payment is handled inside Azam Marine's booking system. No card details are ever collected on this website.

●Accepted payment methods, including mobile money, are not currently published.

Changes and cancellations

●CONFLICT (R1). Rates page says 2 hours before departure. Terms say "up to one (12) hour prior", which is itself contradictory. Three different values. Not published until Azam Marine confirms.

Refunds

If a sailing cannot be operated as booked, Azam Marine will offer either a full refund of the ticket, or carriage in the same class on the next available ferry within 24 hours of the booked voyage.

No refund is given for missed departures.

Still unsure?

Several rules above are being confirmed with our reservations team. Where you see a marked note, please check with customer service rather than relying on the published figure.